Common Customer Question & Solutions (I)
Booming trade and more powerful shipping methods nowadays. Therefore, there are many Customer Question and we always search Solutions for Customer Question. Right now, let’s talk about common solutions.
Take a broken dress for example.
If you receive a broken dress,there are always two main reasons I believe.
First of all, as long as the business did not check the delivery clear and there is a damage on your dress.It is the Business’ duty. You can just ask for a full a refund for your dress. But the reason caused by customers or in the process of shipping? You can make an agreement with each other.
My Solutions here:
If you are VIP customer, and this one accidental event, you have two ways: pay shipping costs yourselves or apply for a new dress;
If you are a new customer, there will be a judgment and solutions after confirming the true intentions behind a refund request.
Moreover, If you are just make trouble on purposes, sorry you will not be ignored normally. So you can return, and offer shipping costs by yourself.
Do you have other Customer Questions or any better Solutions?
Comein and say something.
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